The specifications for
the reopening of tourist accommodation concern all accommodations regardless of
technical and operational specifications, classification, type, duration of
operation, except for organized tourist camps. Each tourist accommodation
should draw up a Protocol in accordance with the instructions of the Ministry
of Tourism.
The development of a
plan for the handling of a suspicious case concerns all accommodations
(according to the current instructions of ΕΟΔΥ – National
Organization for Public Health).
(Α) Action Plan for suspected cases
The
aim of the action plan is to prevent the occurrence and provide effective
handling of suspicious cases with aim to contain the spread of the cases to the
staff and other tenants. The action plan will comply with the recommendations
of ΕΟΔΥ (National Organization for Public Health) and will be revised
according to the progress of the overall situation. The action plan represents
in writing, all measures and protocols to prevent and handle suspicious cases
by the tourist accommodation. In particular, the action plan consists
of the following:
(Α.1) To ensure the implementation of the Action Plan for suspected cases from
the accommodation, it is necessary to appoint an application manager, where, in
the accommodation "Zefyros Studios" is appointed to Kitsou Anastasia,
manager of the accommodation.
(Β) Training Plan
The training of the coordinator Anastasia Kitsou concerns
the following issues:
●
The sources and modes of transmission of the virus
●
Information procedures for hotel officials and customers
themselves
●
Behavior and actions in case of illness by staff
●
Methods and practices for cleaning and disinfecting identified
sites based on the risk and likelihood of transmitting the disease
●
Methods and communication approach of visitors
●
Observance of the basic measures to avoid transmission of the
virus regarding diligent and regular hand washing, avoidance of handshakes,
observance of distances, avoidance of hand contact with the eyes, nose and
mouth and respiratory hygiene
●
Maintaining training and documentation files for each employee
(B.1)
The accommodation’s coordinator Anastasia Kitsou has been trained by:
1.
The Center for Lifelong Learning of the
Region of Central Macedonia - Region of Central Macedonia entitled
"HEALTH PROTOCOLS OF TOURIST CATALYMS". The seminars were 12 hours
and included training in the sources and ways of transmitting the corona, the
general data of the health protocol for tourist accommodation (development of
action plan, development of suspected case management plan, keeping records of
training and employment records of each employee and file ) and the information
procedures of the hotel authorities, customers and partners. It also included
training to deal with staff illness, basic measures to prevent the transmission
of the virus (basic safeguards for clients and staff, personal protective
equipment and strengthening health services in all public areas), case
management and disinfection instructions. In the same context, the executives
were trained in accommodation (reception, floor, linen and laundry services, catering,
catering, personal care, spa and communal facilities, recreation areas for
children, event space within the accommodation and public area operation.
swimming pools, hydrotherapy tanks, recreational water installations, beach
layout, air conditioning and ventilation, public health protection in water and
sewerage systems, the operation of shops within the accommodation and the
customer transfer service.
The
staff of the property has strictly observed the basic protection measures
against COVID-19:
●
hand hygiene,
●
physical distancing from customers and other staff, in all
workplaces, hotel and rest areas,
●
avoid touching the face and generally personal and respiratory
hygiene.
(B.4)
General issues of organization of the accommodation
(Β.4.1) "Zefyros
Studios" provides each member
of staff with adequate Personal
Protective Equipment and ensures the continuous adequacy of the supplies.
(Β.4.2) It
is recommended that staff stay at home and seek medical attention if they
experience symptoms related to the disease, notifying the health care provider
of the accommodation while a person with symptoms is excluded from work and
returning to work if the laboratory test is negative.
(Β.4.4) Daily
thermal measurement of the staff is done every morning in the context of
individual responsibility.
o
A thorough check of the staff may follow depending on the
epidemiological picture of the local community / area.
o
If a staff member comes in contact with a case, he must report it
immediately to the health manager of the accommodation and be removed from
work.
(Γ) Accommodation file
and event book
(Γ.1) Kitsou Anastasia, owner and manager
of the accommodation, is appointed as the person responsible for the
implementation of the suspicious case management plan of the accommodation.
Attention is paid to the General
Regulation on Personal Data Protection (GDPR) and all visitors are informed
that a file is kept for reasons of public health protection.
(Ε)
Record and update the service book and facts.
For the
purposes of public health protection, the accommodation management keeps a
record of staff members and all persons staying at the hotel - name,
nationality, date of arrival and departure, contact details (address,
telephone, e-mail) - so that make it possible to communicate with close
contacts in the event of a COVID-19 impact, which may be identified afterwards.
Attention
is paid to the General Regulation on Personal Data Protection (GDPR) and all
visitors are informed that a file is kept for reasons of public health
protection.
Record and update the service book
and events.
(ΣΤ)
Information and Contact
(ΣΤ.1) The property must notify the measures and requirements of
the Action Plan to all internal and external bodies / partners (employees,
tenants, contractors, suppliers, visitors and the general public) and
interested parties.
(ΣΤ.2) The website of the accommodation includes a special section
COVID-19, in which the measures and the new policy of the accommodation
regarding the taking of increased sanitary measures, changes in opening hours
of common areas, modification of check-in / check-out duration have been
posted.
(ΣΤ.3) The accommodation informs about the action plan with special
markings at the entrances, in the individual common areas and in the reception.
(Z) Reception service (reception
desk / concierge) protocol
(Ζ.1) The staff takes the necessary hygiene measures (hand
washing), keeps a distance of at least one meter from customers (avoid
handshakes, etc.) and follows the rules of hygiene.
(Ζ.3) The accommodation has the possibility:
(a)
Informing visitors about the accommodation policy and the measures it has taken
to address any incidents,
b)
Provision of useful information for health providers, public and private
hospitals, reference hospitals for COVID-19, pharmacies, etc. in the area and
(Ζ.5) Special equipment
(medical kit) for the occurrence of an incident, such as gloves and disposable
masks, antiseptics, cleaning wipes, apron, long-sleeved robe, laser
thermometer.
(Z.6) Staff has the ability to recognize customer symptoms and
report them directly to the health care provider.
(Ζ.8) In the reception desk there is an antiseptic for use by the
customer (fixed or non-fixed devices)
(Ζ.9) The desktop is regularly disinfected.
(Ζ.10) In order to maintain distances, the accommodation applies a
suitable configuration of the reception desk, addition of floor marking at a
distance of two meters where the customer will stand / appropriate distance
marking in the waiting area, proper arrangement of furniture and proper queue
management in order to reduce of waiting time.
(Ζ.11) Overcrowding is avoided during
check-in / check-out
(Ζ.12) Priority is given:
o
in electronic payments of accommodation expenses (acceptance of
cash in exceptional cases),
o
in the electronic sending of accounts, invoices and receipts.
(Ζ.13) It is possible to check-in in an
open space
(Ζ.15) The key cards are disinfected -
they are placed in a special container for disinfection.
(Ζ.16) Extensive check-out and check-in between stays have been
extended, especially for this year:
o
Check-out until 11.00 am and check-in from 3.00 pm.
o
This change in the time interval between each check-in and
check-out is mandatory to ensure that between different customers the room is
thoroughly cleaned and disinfected, as well as that adequate natural
ventilation of the space is followed.
(Ζ.17) Guests are not allowed in the rooms
(Η)
House Keeping Service (cleaning, disinfection, housekeeping), rooms and common
areas
(Η.1)
The cleaning and disinfection
program is observed according to the EODY Instructions
(Η.2) Special Cleaning Instructions are followed in case of an
accident according to the EODY Instructions
(Η.3)
Sanitary services have been
strengthened in all public areas and in particular in "high risk"
objects such as knobs, etc.
(Η.4)
Thorough cleaning and very good room
ventilation are observed during the hours between stays.
(Η.5)
A thorough operation of dishwashers
and washing machines (in terms of temperature used and dosage of detergents)
(Η.6)
Sufficient staff equipment (gloves,
masks, robe, closed shoes) provided. The cleaning staff uses a simple surgical
mask, gloves and a disposable waterproof robe. The cleaning staff avoids
touching their mouth, nose or eyes with their hands, smoking or eating, where
after removing the gloves, they wash their hands thoroughly with soap and
water.
(Η.7)
It is emphasized that the use of
gloves does not replace hand washing, which is the most important means of
prevention. Discriminatory monitoring of customers with symptoms for management
by the administration
(Η.8)
No frequent cleaning of the room
during the stay (avoid contact of cleaning workers with possible case and
further transmission).
(Η.9)
Abolition of daily change of
clothing and towels, of the evening preparation only at the request of the
customer.
(H.18) Strict adherence to hygiene rules
by staff involved in the sorting of dirty linen using the appropriate MAP
(special disposable apron over the uniform, gloves and mask)
(H.19) Used fabrics, bedding and towels
are placed in special, closed, marked bags or sacks in order to be transported
to the laundry areas.
(Η.20)
Careful separation (marking) of areas
of dirty and clean linen is done.
(Η.21)
The carts for transporting closed
bags with linen are disinfected after each use.
(Η.22)
Washing is done in hot cycles (70oC
or more) with the usual detergents.
(Η.24)
When storing clean clothing, care is
taken to keep it in good and clean condition. The same goes for transferring
clothing to the rooms.
(ΙΔ)
Drinking water - Water / sewerage network
(ΙΔ.4)
Odor traps (siphons) work properly
and continuously and always have water inside. In case the space is not used
for a long time, water is added either by adding it directly to the traps or by
opening / operating the connected devices, which is done at regular intervals
depending on how quickly the water evaporates from the traps.
(ΙΗ.3) Marking to remind customers to keep
their distance - apply measures such as floor tapes, cones or other means to
keep their distance.
(ΙΗ.4) Installation of antiseptic
solutions (fixed or non-fixed devices) for dry hand antiseptic in all common
areas
(ΙΗ.5) Furniture movement to avoid
overcrowding in public areas (4 people / 10 sqm)
(ΙΗ.6) Prompt for self-service parking instead of valet service.